Uptime, latency, error rate: every dashboard you already have can stay green
while the answers themselves get worse. None of them watches the quality signal.
Sept 17, 2025 · Anthropic engineering postmortem
“The evaluations we ran simply didn’t capture the degradation users were
reporting… we lacked a clear way to connect these to each of our recent changes.”
You can pin the model version. You cannot pin how it behaves.
It took the provider six weeks to see this inside their own system, with all of
their instruments. You are one API call downstream, usually with nothing watching
at all.
Uptime tells you the system answered. Actuary tells you whether the
answer was still good enough.